There are three primary types of water damage that necessitate remediation:

A) Clean Water: originates from broken supply lines, tub or sink overflows with no contaminants, and appliance malfunctions involving supply lines;
B) Gray Water: the intrusive water carries a significant degree of chemical, biological, and/or physical contamination, such as toilet bowl overflows (containing only urine), discharged water from dishwashers or washing machines, and sump pump failures;
C) Black Water: intrusive water originates from a grossly unsanitary source or carries pathogenic agents. (ie: discharge from toilets originating beyond the toilet trap and groundwater/flood water from outdoors).

Time is not your friend, so react swiftly! At the first sign of water damage, attempt to locate the water source to stop the infiltration, being careful not to come in contact with the water if at all possible. Then immediately call a remediation professional. The single most critical factor in limiting damage is the amount of time a structure remains abnormally wet. Moist environments support microbial growth, allowing microorganisms to rapidly multiply and cause structural damage, odors and potentially serious health issues. This is particularly of concern when water intrusion comes from a black water source.

No, most insurance policies require the owner to take all necessary steps to prevent further damage from occurring. The sooner you call a professional, the less chance there is for greater damage.

No two water damage scenarios are the same, so the time required for remediation varies. Many factors determine the time required such as the scope of loss, the amount of water that has intruded, the materials affected, and how long materials have been in contact with the water.  The drying process generally takes anywhere from two to seven days before any necessary reconstruction can begin.

Yes, remediation equipment must remain in place and run continuously during the drying process. Our technician monitors progress every 24 to 48 hours and removes the equipment only after the material has reached the established “dry goal.” Turning off or removing equipment before dry goals are met can not only delay the drying process but can cause further damage and contamination.

As part of our service to you, we manage loss from start to finish, allowing you to move forward with your life with as few burdens as possible. We have an in-house reconstruction team to complete your repairs for you.

Carpets harbor dust, dirt, dander, food particles, germs, allergens, and foreign particles tracked in from the outside. These items embed into carpet fibers and over time, can permanently damage the fibers. To extend the life of your carpets, you should have your carpets cleaned at least once a year. A household with pets, young children, smokers or heavy foot traffic should have their carpets cleaned every 3 to 6 months.

Pet owners can effectively clean carpets and upholstery areas where their pets have urinated by using a two-step process:

A) First, generously heap regular table salt over the affected area as soon as possible to absorb the liquid. This prevents urine from being absorbed into the backing of the carpet, pad or subfloor. Once the urine has been absorbed (several hours), sweep the salt pile into a dustpan and dispose and vacuum to remove remaining salt.

B) Second, create a solution of distilled white vinegar and water in a spray bottle using equal amounts of each (1:1). Spray the mixture onto a clean cloth and gently wipe the area in a back and forth motion to disinfect the area and neutralize odor. This process can also be used on other spills including coffee and wine.